Employ platform services require all customers to have an active subscription – Jobvite, Talemetry, Evolve Applicant Tracking (ATS) and/or Evolve Recruitment Marketing (RM) systems - in order to maintain access. In the event of a nonpayment or a customer's failure to renew their subscription before the end of their current subscription term, Employ reserves the right to temporarily suspend services. Employ does not take this step lightly. We understand that our customers rely on our services for efficient and continuous operations, and we have every intention of partnering to ensure that renewals can happen promptly, and services remain available. In advance of a suspension event, the customer will be notified several times in writing. Oftentimes, a red banner will also be placed on the customer’s Employ instance (for admin users only) in advance of a suspension event. If a suspension event does occur, services will be restored within one business day of the contract signature.
This article outlines the impacts of a suspension event. While it aims to provide an overview of what to expect, it may not be comprehensive, and the impacts may vary from customer to customer based on the specific configuration of each environment.
Inquiries regarding your account should be sent to AR@employinc.com
Employ Platform
Impact Area | Suspension Description | Upon Account Reinstatement | Impacted Users |
Platform access | Access will be fully suspended to your Employ platform. When a user attempts to log in, an error page will display. | No customer intervention is needed. Users will be able to access their Employ platform by signing in directly or using SSO, as defined by the customer’s configuration. | All users |
Applicant Tracking System (ATS) and Onboard | ATS and Onboarding features will not be accessible including candidate information or workflows. | No customer intervention is needed. | Users with ATS and Onboarding permissions |
Intelligent Messaging | Text messaging application will not be accessible. Previously scheduled messages will not be sent. | No customer intervention is needed, but the configuration setup, such as scheduled messages, should be reviewed. | Users managing or with Intelligent Messaging licenses |
Employee Referrals – Publisher and Jobvites | Auto publishing open requisitions to various platforms like LinkedIn will not send. Sending Jobvites will be disabled. | No customer intervention is needed. Users should review the configuration setup to ensure once access is restored. | All users. |
Interviews | Interviews cannot be scheduled, and interview feedback cannot be submitted. Previously scheduled interviews will still appear on interviewer calendars and Zoom links will function properly. | No customer intervention is needed. Interview scheduling and feedback submission will resume. | All users |
Recruitment Marketing (RM) /CRM | New campaigns cannot be scheduled during the suspension. All scheduled campaigns will be canceled. | No customer intervention is needed. Upon reinstatement, previously active campaigns will continue to be sent. | All users with recruitment marketing/CRM permissions |
Job Broadcast | The ability to manage and auto-populate job postings on job boards, social networks, and agency partners will be disabled. | No customer intervention is needed. A review of the configuration setup is recommended. | All users managing or with access to Job Broadcast permissions. |
Requisitions & Postings | Requisitions and postings that are managed in your platform will not be accessible or editable during the suspension period. No new postings can be published, and new requisitions cannot be created. | Customer intervention is needed if requisitions and postings require publishing or updating. | All users with requisitions and posting permissions |
Candidates | Candidates managed in your platform will not be accessible or editable, including contact information or resumes. | No customer intervention is needed. | All users will candidate access permissions |
Offers |
Offers cannot be generated or sent to candidates, nor can they be viewed or edited.
Offer approval emails that were sent before the suspension period will be accessible to approvers. However, the approver will receive an error if they click the 'Approve Offer' or another button embedded in the email.
Candidates who received an offer before the suspension period will still be able to open and read the offer email. DocuSign and Adobe Sign links will continue to work for candidates. |
Customer should review offers that went out for approval and/or candidate signature. | All users and candidates |
Hires | Candidates cannot be marked as hired. | Candidates hired during the suspension period will need to be moved into the Hired workflow state and transitioned to Onboarding (if applicable) | All users with Workflow Management and/or Onboarding permissions |
Employee-Hosted Career and Apply
Impact Area | Suspension Description | Upon Account Reinstatement | Impacted Users |
Employ-hosted career site will be inaccessible |
When a candidate attempts to access the career site, they will see an error message.
Customers with a non-Employ-hosted career site will lose access to the Postings and Data API, which will break the feed of postings to the custom site. |
No customer intervention is needed. Candidates will be able to access Employ-hosted career sites and API feeds will be restored. | All candidates |
Employ-hosted Apply page will be inaccessible |
Candidates will not be able to access the Employ-hosted Apply page or submit applications during the suspension period.
Customers with non-Employ-hosted Apply page will lose access to the Data API and applications will not feed into Employ platforms during the suspension period. If this is the case, the status of those applications will be determined by the configuration of your Apply page, and the impact is best determined in consultation with your developer. |
Candidates will be able to access Employ-hosted Apply pages and submit applications.
For non-Employ-hosted Apply pages, the potential to retrieve any collected applications will be determined by the configuration of your Apply page. |
All candidates |
Job Boards | The XML feed will remain accessible so jobs will continue to feed to other platforms. However, candidates will not be able to access the Apply page. | No customer intervention is needed. | All users and candidates |
Agency Submissions | Agencies will not be able to access their Agency Portal to submit candidate applications. | No customer intervention is needed. However, many customers may choose to communicate with relevant agencies to collect candidate applications and notify them that the agency portal is active again. | Agencies |
Integrations, APIs, and Webhooks
Impact Area | Suspension Description | Upon Account Reinstatement | Impacted Users |
APIs & Webhooks | APIs and webhooks will be inaccessible. The custom integrations and API-based reporting will not function. | No customer intervention is needed. API feeds will be restored upon account reactivation. | All users |
Partner Integrations | Employ partner integrations will not function. | No customer intervention is needed. | All users |
In-app Reporting and Advanced Analytics
Impact Area | Suspension Description | Upon Account Reinstatement | Impacted Users |
NextGen Analytics | Analytics will not be accessible. Metrics such as Time and Hire and Time to Fill may be impacted because actions cannot be taken to progress candidates through the pipeline or close requisitions during the suspension period. | No customer intervention is needed. | All users with Analytics permissions. |
Data Exchange | The Data Exchange feed will break. | No customer intervention is needed. | All Data Exchange users |