Prevent Emails from going Into Jobseekers' Spam Folders

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Overview

Evolve ATS monitors the sending and confirms the delivery of all outbound emails from the system. However, Evolve ATS does not control how the recipient receives an email or what inbox/folder the email lands in. If you are hearing from your jobseekers that they are finding emails from Evolve ATS landing in their spam folders, there are several different ways to combat this depending on the email clients they are using.

Audience

All users

Update Email Template

You can add verbiage to your email templates advising job seekers to add notification@jobvite.com to their Safe Senders list.

NOTE: There is a feature that allows your organization to send emails from your company domain.  If that is done, then the same instructions shown below for the notification@jobvite.com domain also apply to your company domain (sender address). For more information about the send from company domain feature, please reference Sending Emails from Your Company Domain.

Below is an example of suggested verbiage:

To ensure that you continue receiving your email or your subscriptions and that they display properly, we recommend adding the email address or domain to your list of safe senders.

The following section links to help articles and discussion posts from different email clients that outline best practices and how to add emails to a Safe Senders list. These links can also be shared with job seekers.  

Add Email to Safe Senders List

Apple Mail Users

Show emails from VIP senders in Mail on Mac

How do I prevent emails from a trusted sender from going into the junk mail folder?

Search for emails in Mail on Mac

Gmail Users

Allowlists, denylists, and approved senders

Create rules to filter your emails

Outlook Users

Add recipients of my email messages to the Safe Senders List

Trusted senders in Outlook.com Groups

Yahoo Users

Manage spam and mailing lists in Yahoo Mail

Emails are not received in Yahoo Mail

 

 

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