Issue: File Upload Security Error. When uploading documents to Jobvite, users may encounter the following error message:
"The file upload was blocked for security reasons. Please check the file for any potentially harmful content or links and try again."
Root Cause: To maintain system integrity, all uploads undergo an automated malware scan. This error indicates that the security system flagged the file as a potential risk. This frequently occurs with fillable PDFs, which may contain hidden macros or scripts that the system identifies as malicious code.
Resolution: Please review the document to ensure it does not contain macros, active scripts, or other embedded executable content. We recommend "flattening" fillable PDFs or converting the document to a standard format before resubmitting.