This article explains the most common reasons a job may not appear on your Career Site and the steps you can take to resolve each issue. Most fixes can be completed by users with Company Administrator access in Recruitment Marketing (RM). If none of the steps resolve the issue, you may need to submit a Help Center ticket for additional assistance.
Audience
Users with the Company Administrators role in Recruitment Marketing
Users with the Recruiter/Hiring Manager role (or higher) in Jobvite ATS
Prerequisites
Other than the access above, some of these resolutions will require that you have access to view/edit the requisition in the ATS.
Job Is Not Appearing on the Career Site
Sometimes, you post an Open/External job in Jobvite ATS but do not see it displayed on your RM career site. There are several common reasons this may occur, and most can be resolved by reviewing the areas below.
The Job isn't In Your Career Site's Job List
Each career site is associated with a job list, which controls which jobs appear on that site
To check which job list your career site is using, navigate to the Career Sites tab.
Look for your career site here, and you should see the Job List to the right of the URL. Make note of this job list.
Click the Jobs tab and select your job.
Click the Job Lists tab to see what job lists the job is in.
In this case, the job is not in the Referral Jobs Job List, so we will need to view the job list criteria to understand why. Select the Jobs tab, then click Job Lists.
Search for your job list and click the list.
Click the menu icon, then select Edit.
Here, you will be able to view the criteria of the job list and determine what needs to be updated on the job so it shows up in this job list. NOTE: It is highly recommended that you do not make any changes to this list, as doing so can have major effects on which jobs are on the Career Site.
On this page, you will see a number of filters that control which jobs show up on the career site; some may be tied to specific feeds, locations, languages, or even custom fields. Compare this list to the fields on the job to see what needs to be updated. If the job is missing a custom field value, go back to your ATS and update the custom field value here. The reason we recommend updating the job in the ATS and not in RM is that any changes made only in RM will be reverted the next time the job syncs over.
Once the job is updated in the ATS, wait 15 to 30 minutes for the changes to sync over to RM, and if the updates were done successfully, the job should show up on the career site shortly after.
The Job is Stuck in the Career Site Queue
Sometimes your job will be active in RM and in the correct job list to show up on the career site; however, you still do not see the job on the site. In these cases, it is most likely that the job is stuck in the career site queue and just has not made it to the site yet. When this happens, all you need to do is go to the Jobs tab and select your job.
Click the menu icon, then select Edit.
This will open the job editor for this specific job. You do not actually need to make any changes on this page; all you need to do is scroll to the very bottom of the page and select Save.
Saving the job will update its position to the top of the career site queue. Wait a few minutes, then check the career site again. If your job was stuck in the queue, then it should show up on the career site shortly after saving.
Missing Information in the ATS
If you cannot find your job in RM at all, it may be because it does not have all of the required fields in order to sync from your ATS. Jobs in RM require the following three pieces of information:
- Job Title
- Location
- Description
If one of these three things is missing in your ATS, then the job will not sync to RM. If your job is missing one of these three fields, update the job in your ATS to include the missing field and then wait 15 to 20 minutes. After that, it should sync over to RM.