Getting Started in the Help Center

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Navigation

First, let’s get to the Help Center! When logged into the product (Evolve ATS/RM, Jobvite, or Talemetry), click the graduation cap icon in the upper right-hand corner, then click Help Center.

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You will be redirected to the Jobvite Help Center – https://www.help.jobvite.com. Here you can:

*Only company-named Support Contacts will be able to submit a support ticket.

Knowledge Base / Help Center

If you have a question about an Evolve feature or best practices using Evolve ATS/RM, check out our Knowledge Base!

Here, you can access many relevant articles to help you learn and understand your Evolve Applicant Tracking System (ATS) or Recruitment Marketing (RM) Platform.

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You can search available articles by:

  • Typing in a keyword or phrase in any search bar
  • Selecting one of the products/categories on the homepage
  • Clicking the chat assistant in the lower right corner

Help Us Improve

At the end of every article, you will see a section asking if the article was helpful. Please let us know so we can continue to improve and update our articles!

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How to Submit a Support Ticket

If you encounter an issue you can’t find the answer to or solve yourself, you can submit a Help Center ticket for support.

To submit a ticket, click Submit a Request.

NOTE: Only named Support Contacts can submit support tickets; therefore, see this option. If you cannot see this option and are a named Support Contact, contact your account representative (Customer Success Manager or Account Manager). 

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Next, you can determine what type of support you're looking for:

  • Get Help with Jobvite Technical Issues - Select this option if you're experiencing a technical issue or have a product-related question.
  • Account Training and Support  - Select this option if you need help with your subscription, billing, or user training. 
  • Are you a Jobvite Partner looking for assistance?- This option is dedicated to assisting our partners.

From here, your ticket will be automatically routed to the applicable team based on product issues, support agent expertise, and availability.

Ticket Statuses

Check out the Support Ticket Statuses article to learn more about our ticket statuses.

To check on the status of all submitted support tickets, click your name in the top right-hand corner and select My Activities.

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From this screen, you will see all your support requests and requests you have been CC’d on.

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